9a9911 Privacy Policy – How we protect your information

9a9911 may collect three types of information about you — what you provide directly, what is collected automatically, and what is received from third parties.

Information You Provide Directly

• At registration: Full name, mobile number, email address, date of birth, and password.
• During KYC Verification: National ID or passport photo, and proof of address.
• Payment Time: Mobile banking number (not your PIN or password — those are never stored).
• When you contact Support: The content of your messages and your conversation history.

Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Log Data: Login timestamps, IP address, and page visit history.
• Gaming Activity: Betting history, win/loss records, and session duration.
• Cookie Data: Preferred language, login status, and site usage patterns.

9a9911 uses collected data only for specific, defined purposes. Your information is never used for anything unrelated or harmful.

Primary Use Cases

• Account management: Login verification, identity confirmation, and keeping your account secure.
• Payment Processing: Processing deposit and withdrawal transactions.
• Fraud prevention: Detecting suspicious activity to keep your account secure.
• Customer Support: Resolving your questions and complaints.
• Responsible gaming: Identifying patterns of excessive gaming and offering support where needed.
• Platform Development: Anonymous usage statistics analyzed to improve the user experience.
• Relevant Notifications: Account activity, security alerts, and promotional messages you have opted into.

9a9911 may share your information with third parties only in limited circumstances and under strict conditions. Your data is never sold under any circumstances.

When and With Whom Information May Be Shared

• Payment Processors: The minimum information required to complete a bKash, Nagad, or Rocket transaction (transaction amount and mobile number).
• Game Provider: When you play games from Evolution, Pragmatic Play, or Spribe, round data is sent to the respective provider's servers — but no personally identifiable information is included.
• KYC Provider: Your information may be shared with trusted third-party verification providers solely for the purpose of identity verification.
• Legal Authorities: Disclosure of information may be required in response to a court order or a legally binding demand from a regulatory authority.

9a9911 follows industry-leading technology and processes to keep your data secure. The key security measures are outlined below.

If you notice any suspicious activity on your account — such as an unrecognized login or an unauthorized transaction — contact 9a9911 support immediately.

The 9a9911 website uses cookies — a standard feature of virtually all websites. Cookies are small files stored in your browser that help make the site easier to use.

Types of Cookies Used

• Essential cookies: Keeping you logged in and saving your language preference are essential functions — the site cannot work properly without them.
• Functional cookies: Remembers your favourite games, display settings, and other personalisation preferences.
• Analytics cookies: Anonymous data such as time spent on each page and most-used features helps us improve the site.

You can disable cookies through your browser settings — however, some site features may not function properly as a result. 9a9911 does not use any third-party advertising tracking cookies.

9a9911 does not retain your data indefinitely. Each type of information has a defined retention period.

• While Your Account Is Active: All data required to manage your account is retained for the full duration that your account remains active.
• Transaction Records: Transaction history may be retained for up to 5 years in accordance with financial regulations.
• Upon Account Closure: After an account is closed, personal data is deleted within 6 months — unless retention is required by law.
• Support Conversations: Support chat history is retained for 1 year after an issue is resolved.
• Anonymous Analytics Data: Anonymised statistical data may be retained for a longer period.

As a member of 9a9911, you have certain important rights regarding your personal data. These rights can be exercised at any time.

• Right to Know: Submit a written request to find out what information 9a9911 holds about you. We typically respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction through support or your account settings.
• Right to deletion: You may close your account and request deletion of your personal data — this will be carried out unless we are required by law to retain it.
• Right to Export: You may request a copy of the personal data we hold about you.
• Right to Object: You can object to your data being used for specific purposes — such as receiving marketing messages.

9a9911 strictly does not serve anyone under the age of 18. 9a9911 has no intention of collecting any data from minors.

If a minor is found to have created an account and this is brought to our attention, that account and all associated data will be deleted promptly.

9a9911 may update this Privacy Policy at any time. Revisions may be made due to legal changes, technological developments, or updates to our services.

• For significant changes, a notification will be sent to your registered mobile number or displayed on the platform.
• The date of each revision will be noted at the top of the page.
• Continued use of 9a9911 after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you have the right to close your account and withdraw your funds.

If you have any questions or concerns about this Privacy Policy, please get in touch with 9a9911. We are committed to being honest and transparent at all times.

• Live Chat: 24 hours a day, seven days a week — the fastest way to reach us.
• Email: support@9a9911.click — typically responded to within 24 hours.

For formal data privacy requests, please include "Data Privacy Request" in the email subject line — this helps us process your request more quickly.